My learning today: "Give credit where credit is due. If you don't appreciate people, you have no right to complain against them when they make a mistake."
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Dear Maybank,
I would like to commend Jacintha, your staff member at the AMEX Corporate Card Call Centre, for service well rendered. I had called her twice today for assistance with my charge card account and I found her to be very helpful, friendly and customer-focused. As a social skills professional learning facilitator myself, I am happy to note that she does credit to your organisation with her professionalism and good-naturedness. Please thank her for me.
Regards,
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Mohd Nadzrin Wahab
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